Refund policy

Returns & Refunds

At Range Arts, we strive to provide accurate product information and personalized service to help you make the right purchase. The following policy outlines which items are eligible for return and which items are considered final sale.

Final Sale – No Refunds or Exchanges

The following items are final sale and are not eligible for return, refund, or exchange:

  • Firearms (once transferred or removed from the store)
  • Ammunition, primers, and powder
  • Optics, including scopes, binoculars, and sights
  • Pre-orders and special orders
  • Gift cards
  • Clearance, sale, and discounted items
  • Any item that is not in original condition, is damaged, or is missing parts due to customer handling

Eligible Returns

Unused items in their original packaging may be returned within 14 days of purchase for a refund or store credit, at Range Arts' discretion, subject to a 15% restocking fee.

  • Original receipt required
  • Shipping charges are non-refundable
  • Return shipping costs are the responsibility of the customer

Pre-Orders

Full payment is required at the time of order.

Pre-orders are non-cancellable and non-refundable.

Additional Conditions

Returns that do not meet the conditions outlined above may be refused. Where a return is approved, Range Arts may provide a refund or store credit at its discretion.

Defective, Damaged, or Warranty Claims

If an item arrives damaged, is missing parts, or is believed to be defective, please contact Range Arts as soon as possible at picasso@rangearts.ca.

Manufacturer warranties vary by brand and product. Where applicable, warranty claims may be handled directly by the manufacturer. Range Arts will assist customers in identifying the appropriate warranty process where possible.

Nothing in this policy limits your rights regarding defective products under applicable consumer protection laws.

How to Start a Return

To request a return, contact us at picasso@rangearts.ca.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at picasso@rangearts.ca.