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Privacy Policy

 

This Privacy Policy describes how shop.rangearts.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our payment processor, Google, Squarespace, and any other services we employ to host our websites and data.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: We collect and use your personal information to provide you with our products or services and to fulfill our contractual obligations. This includes processing your payment information securely, arranging for the shipping and delivery of your purchases, and issuing invoices and/or order confirmations. These processes ensure a seamless and reliable transaction experience for our customers. Additionally, we use your contact information to communicate with you regarding your orders, such as updates on shipping or addressing any inquiries or concerns you may have about the products or services you have purchased. To maintain the security of our platform and prevent fraudulent activity, we screen all orders for potential risks, such as suspicious payment methods or discrepancies in shipping information. This step helps ensure the integrity of our operations and protects both our business and our customers from unauthorized transactions. If you have shared your preferences with us, we may use your information to provide updates, promotional materials, or advertisements that relate to our products and services. These communications are tailored to align with your expressed interests, ensuring you receive only relevant and meaningful information. For firearm-related services, we collect additional information to comply with applicable laws and regulations. This may include proof of licensing or certifications required under Canadian law or guidelines established by organizations such as Canadian Firearms Program and Chief Firearms Officer Ontario. This information ensures that we adhere to all legal obligations and maintain a high standard of accountability when providing services in this specialized area.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our payment processor, Moneris, ConnectPOS, Google, Squarespace, and any other services we employ to host our websites and data.

Customer support information

  • Examples of Personal Information collected:  name, billing address, shipping address, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our payment processor, Moneris, ConnectPOS, , Google, Squarespace, and any other services we employ to host our websites and data.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Compliance with Canadian Firearms Program and Chief Firearms Officer Ontario, and Legal Requirements
To ensure compliance with the requirements established by the Canadian Firearms Program and Chief Firearms Officer Ontario and applicable federal and provincial laws, we may collect and securely retain specific information from customers engaging in firearm-related transactions. This information may include, but is not limited to, proof of valid firearms licenses, certifications, or other documentation required to verify compliance with legal and regulatory standards. By collecting this information, we aim to ensure that all transactions involving firearms are conducted in accordance with the law and adhere to established safety and regulatory guidelines. This process helps to promote public safety by ensuring that only authorized individuals who meet the necessary qualifications are able to participate in these transactions. Furthermore, securely retaining this information allows us to maintain a detailed record of compliance for auditing and legal purposes, ensuring transparency and accountability in our operations. We are committed to safeguarding this sensitive information by employing robust security measures and handling it in accordance with our privacy policies. Your cooperation in providing the required documentation is essential to help us meet our legal obligations and maintain the integrity of our firearm-related services.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We may share your Personal Information with Google, , , and any other services we employ to host our websites and data.

To ensure compliance with applicable laws, safety regulations, and public safety standards, we may share firearm-related personal information with authorized regulatory bodies and enforcement agencies. This information may include, but is not limited to:

  • Proof of valid firearms licensing or certifications (e.g., Possession and Acquisition License PAL or RPAL).
  • Details of firearm-related purchases or transactions.
  • Customer identification details required by law, such as name and address.
  • Documentation related to mandatory safety training or certifications.

All information shared is limited to what is necessary for compliance purposes and is handled in accordance with applicable privacy laws to protect your rights and confidentiality.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We retain personal information collected when you place an order through the Site for our records unless and until you specifically request that we erase this information. This retention practice ensures that we have adequate documentation to support our operational, legal, and business needs. Retaining your personal information allows us to address any issues or concerns that may arise regarding past transactions and ensures continuity in the services we provide to you. If you wish to have your information erased, please refer to the “Your Rights” section below for guidance on how to exercise your right of erasure. For firearm-related services, we collect and retain personal information such as proof of certification or licensing to comply with legal and regulatory requirements. This information is securely stored for the duration mandated by Canadian law or for as long as necessary to demonstrate compliance with applicable safety regulations. Maintaining this information allows us to adhere to strict regulatory standards, ensure public safety, and fulfill our obligations under federal and provincial laws. We handle this sensitive information with the utmost care and in accordance with our privacy policies to protect your rights and maintain the integrity of our operations. If you have any questions about the retention period or how your information is used, please contact us directly.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Moneris uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

All sensitive data related to firearm licensing or certifications is encrypted and stored securely. Access to this information is restricted to authorized personnel only.

Selling Personal Information

We are committed to respecting your privacy and protecting your personal information. As part of this commitment, we want to emphasize that we do not sell your personal information to third parties under any circumstances. This means that we do not exchange, trade, or transfer your personal data for monetary gain or any other form of compensation. Your personal information, including any data you provide during the course of using our services, is used strictly for the purposes outlined in our Privacy Policy. These purposes include fulfilling your orders, communicating with you, improving our services, and complying with legal and regulatory requirements. If we work with third-party service providers to deliver our services, these entities are contractually bound to maintain the confidentiality of your information and are prohibited from using it for their own purposes.

Your rights

For users providing firearm-related information, you may request access, correction, or deletion of this data, subject to legal or regulatory obligations.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Changes

We may update this Privacy Policy to reflect changes in firearm-related laws, Canadian Firearms Program or Cheief Firearms Officer Ontario Guidelines, or operational practices. Users will be notified of significant changes that affect their personal data.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at picasso@rangearts.ca

Last updated: December 17, 2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

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